Události
- Aleš Janeček
- Marek Červenka
Owned by Aleš Janeček
Příchozí hovor na operátora v call centru
Ringing
{
event: 'Ringing',
direction: 'incoming',
from: '123456789',
line: '100',
queue: 'NOC',
to: '100',
uniqueid: '1457004540.1052'
}
Answered
{
event: 'Answered',
direction: 'incoming',
from: '123456789',
line: '100',
queue: 'NOC',
to: '100',
uniqueid: '1457004540.1052'
}
Hangup
{
event: 'Hangup',
direction: 'incoming',
from: '123456789',
line: '100',
queue: 'NOC',
to: '100',
uniqueid: '1457004540.1052'
}
Příchozí hovor na operátory v call centru při strategii RingAll
Operátor 1
Ringing
{
event: 'Ringing',
direction: 'incoming',
from: '123456789',
line: '100',
queue: 'NOC',
to: '100',
uniqueid: '1457004540.1052'
}
Operátor 2
Ringing
{
event: 'Ringing',
direction: 'incoming',
from: '123456789',
line: '101',
queue: 'NOC',
to: '101',
uniqueid: '1457004540.1052'
}
Operátor 1
Answered
{
event: 'Answered',
direction: 'incoming',
from: '123456789',
line: '100',
queue: 'NOC',
to: '100',
uniqueid: '1457004540.1052'
}
Operátor 2
Hangup
{
event: 'Hangup',
direction: 'incoming',
cause: '26',
causetxt: 'Answered elsewhere',
from: '123456789',
line: '101',
queue: 'NOC',
to: '101',
uniqueid: '1457004540.1052'
}
Operátor 1
Hangup
{
event: 'Hangup',
direction: 'incoming',
from: '123456789',
line: '100',
queue: 'NOC',
to: '100',
uniqueid: '1457004540.1052'
}
Běžný příchozí hovor
Ringing
{
event: 'Ringing',
direction: 'incoming',
from: '123456789',
line: '100',
to: '100',
uniqueid: '1457004383.1037'
}
Answered
{
event: 'Answered',
direction: 'incoming',
from: '123456789',
line: '100',
to: '100',
uniqueid: '1457004383.1037'
}
Hangup
{
event: 'Hangup',
direction: 'incoming',
from: '123456789',
line: '100',
to: '100',
uniqueid: '1457004383.1037'
}
Provedení odchozího hovoru pomocí originate
originateresponse
{
event: 'originateresponse',
actionid: 'customId_123',
from: '100',
line: '100',
status: 'Success',
to: '123456789',
uniqueid: '1457011574.1414'
}
Ringing
{
event: 'Ringing',
direction: 'outgoing',
from: '100',
line: '100',
to: '123456789',
uniqueid: '1457011574.1414'
}
Answered
{
event: 'Answered',
direction: 'outgoing',
from: '100',
line: '100',
to: '123456789',
uniqueid: '1457011574.1414'
}
Hangup
{
event: 'Hangup',
cause: '16',
causetxt: 'Normal Clearing',
direction: 'outgoing',
from: '100',
line: '100',
to: '123456789',
uniqueid: '1457011574.1414'
}