Události

Owned by Aleš Janeček
Last updated: čvn 09, 2017 by Marek Červenka
2 min read

Příchozí hovor na operátora v call centru

Ringing
{
  event: 'Ringing',
  direction: 'incoming',
  from: '123456789',
  line: '100',
  queue: 'NOC',
  to: '100',
  uniqueid: '1457004540.1052'
}
Answered
{
  event: 'Answered',
  direction: 'incoming',
  from: '123456789',
  line: '100',
  queue: 'NOC',
  to: '100',
  uniqueid: '1457004540.1052'
}
Hangup
{
  event: 'Hangup',
  direction: 'incoming',
  from: '123456789',
  line: '100',
  queue: 'NOC',
  to: '100',
  uniqueid: '1457004540.1052'
}

Příchozí hovor na operátory v call centru při strategii RingAll

Operátor 1

Ringing
{
  event: 'Ringing',
  direction: 'incoming',
  from: '123456789',
  line: '100',
  queue: 'NOC',
  to: '100',
  uniqueid: '1457004540.1052'
}

Operátor 2

Ringing
{
  event: 'Ringing',
  direction: 'incoming',
  from: '123456789',
  line: '101',
  queue: 'NOC',
  to: '101',
  uniqueid: '1457004540.1052'
}

Operátor 1

Answered
{
  event: 'Answered',
  direction: 'incoming',
  from: '123456789',
  line: '100',
  queue: 'NOC',
  to: '100',
  uniqueid: '1457004540.1052'
}

Operátor 2

Hangup
{
  event: 'Hangup',
  direction: 'incoming',
  cause: '26',
  causetxt: 'Answered elsewhere',
  from: '123456789',
  line: '101',
  queue: 'NOC',
  to: '101',
  uniqueid: '1457004540.1052'
}


Operátor 1

Hangup
{
 event: 'Hangup',
 direction: 'incoming',
 from: '123456789',
 line: '100',
 queue: 'NOC',
 to: '100',
 uniqueid: '1457004540.1052'
}

Běžný příchozí hovor

Ringing
{
  event: 'Ringing',
  direction: 'incoming',
  from: '123456789',
  line: '100',
  to: '100',
  uniqueid: '1457004383.1037'
}
Answered
{
  event: 'Answered',
  direction: 'incoming',
  from: '123456789',
  line: '100',
  to: '100',
  uniqueid: '1457004383.1037'
}
Hangup
{
  event: 'Hangup',
  direction: 'incoming',
  from: '123456789',
  line: '100',
  to: '100',
  uniqueid: '1457004383.1037'
}

 

Provedení odchozího hovoru pomocí originate

originateresponse
{
  event: 'originateresponse',
  actionid: 'customId_123',
  from: '100',
  line: '100',
  status: 'Success',
  to: '123456789',
  uniqueid: '1457011574.1414'
}
Ringing
{
  event: 'Ringing',
  direction: 'outgoing',
  from: '100',
  line: '100',
  to: '123456789',
  uniqueid: '1457011574.1414'
}
Answered
{
  event: 'Answered',
  direction: 'outgoing',
  from: '100',
  line: '100',
  to: '123456789',
  uniqueid: '1457011574.1414'
}
Hangup
{
  event: 'Hangup',
  cause: '16',
  causetxt: 'Normal Clearing',
  direction: 'outgoing',
  from: '100',
  line: '100',
  to: '123456789',
  uniqueid: '1457011574.1414'
}